The Hills PT For Patients

Frequently Asked Questions

Q: What health insurance do you accept?
We accept most major insurances. As an added value service to you, we will check with your insurance company.

We also urge you to call and double check. 

Q:  How do I set up my initial appointment for physical therapy?
You can simply give us a call – we’ll be happy to schedule your initial appointment or if you are being referred by your doctor – their office can contact us or simply fax over the prescription for therapy and your contact information.
We will contact you ASAP. We want the process to be easy for you.

You will be asked to give your name, diagnosis an email address so we can send your registration to our secure patient portal, and a number of where you can be reached.

Be sure to bring your insurance card and ID.  

Q. What is the difference between a referral and a prescription?
These two terms are often used interchangeably and that can cause confusion.

Typically, a prescription refers to an order for physical therapy from a medical provider while a referral is a set of forms processed by your medical provider and submitted to the insurance company indicating that physical therapy was medically necessary and has been ordered.

Q.  How long are the appointments?
The first appointment is approximately one hour. 

After that, they can range anywhere 
from 20 minutes to 1 hour, depending on how you feel.

Q.  What can I expect on my first visit?
The therapist will ask you about the history of your injury. Depending on your injury, we may take 
measurements, and depending on your pain level, we may even start treatment on your first visit.

Q.  What should I wear?
Something comfortable, loose, easily movable for us to be able to get to the area in pain. 
For Example: if you are coming in for knee pain, please bring or wear shorts, or baggy pants that can 
be pulled up over the knee.

Q: How long should I expect to undergo physical therapy?
We believe that each person has unique needs. All patients are carefully evaluated and then are recommended an appropriate treatment plan.

Our goal is to get you better as fast a possible while giving you the tools to take control of your recovery.

Q. Do I need to see my medical provider before coming to a physical therapist?
…. In most cases we can see you first!  Most insurance providers in our state do not require that you need a prescription from your medical provider prior to seeing a physical therapist.

Often times we evaluate a patient and collaborate with the medical provider on what the next best steps are. 

As an added service we call your insurance company before your appointment and determine what they allow for physical therapy care. 

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